Privacy Policy

Overview

This Privacy Policy explains how 18 Percent Productions LLC ("18 Percent Productions," "we," "us," or "our") collects, uses, and protects information when you visit our website, submit a contact form, or book a session with us. It applies to our website and booking process, not to any separate product or service we may offer.

Information We Collect

We collect information you provide directly, including:

• Contact details submitted through our website's contact form, such as name, email address, phone number, and message content.
• Booking details submitted through our scheduling platform, such as your name, property address, email, phone number, and session preferences.
• Payment information processed at booking. Full card details are handled directly by our payment processor and are not stored on our own systems.

We may also collect limited technical information automatically, such as browser type, device information, and pages visited, to help us understand how our site is used.

How We Use Your Information

We use the information we collect to schedule and deliver your session, communicate with you about your booking, process payment, respond to inquiries, and improve our website and services. We may also use your contact information to follow up about future bookings or share relevant updates, such as new service offerings.

We don't sell your personal information to third parties.

Booking & Payment Processing

Bookings and payments are handled through Aryeo, a third-party scheduling platform. When you book with us, the information you enter is shared with Aryeo and its payment processor to complete your booking. Their handling of that information is governed by their own privacy policy in addition to this one.

Cookies & Analytics

Our website may use cookies and similar technologies to understand site traffic and improve the browsing experience. This can include standard web analytics tools that collect aggregate, non-identifying information about how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site functionality.

Third-Party Services

We work with a small number of third-party services to run our business, including Aryeo for scheduling and payments, and standard web analytics and social media platforms (such as Meta/Facebook and Instagram) for marketing and advertising measurement. These providers may process information you share with us or that's collected automatically, subject to their own privacy practices.

Data Retention & Security

We retain booking and contact information for as long as needed to fulfill our services, meet legal or accounting obligations, and maintain a record of past client relationships. We take reasonable steps to protect the information we hold, but no method of storage or transmission is completely secure.

Your Rights & Choices

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing us at the address below. We'll respond to reasonable requests as quickly as we can, though some information (such as records tied to completed bookings) may need to be retained for legal or accounting purposes.

Children's Privacy

Our services are directed at real estate professionals and property owners and are not intended for use by children. We don't knowingly collect personal information from anyone under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact Us

Questions about this Privacy Policy or your information can be sent to 18percentproductionsllc@gmail.com or by calling (612) 709-9394. 18 Percent Productions LLC is based in Lewisville, TX and serves the Greater Dallas–Fort Worth area.